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Arch Insurance commenced operations in Canada in 2005 as a commercial property casualty insurer based in Toronto. Arch Insurance Canada Ltd. is licensed to transact all commercial lines of insurance in every province and territory in Canada.

Arch Canada serves global clients headquartered in Canada, and we also have the ability to write US (licensed or admitted covers) and international risks.

Our local underwriting expertise is one of our core strengths, and we offer creative “out of the box” solutions not readily found elsewhere. We are disciplined and selective in our underwriting approach, and we deliver fast quote turnaround. We continuously feel the pulse of the market, which enables us to react and offer new products and lines of business in response to changes.

Update for Arch Policyholders Regarding Explorica Claims

Nov. 5, 2020 — As part of our commitment to resolve policyholder claims, we have commenced legal proceedings against Explorica on an expedited basis to demand that it provide us with the required information about our policyholders’ trips that will allow us to fully assess all claims. The information sought includes details regarding dates of trip or trip arrangement cancellation by Explorica or its sub-suppliers and rebates, refunds and credits obtained by Explorica from its sub-suppliers.

As soon as we receive the required information we will be able to consider each claim.

We share our policyholders’ frustration that Explorica has not been forthcoming about this basic information and hope that by asking the court to expedite our process we can help resolve/bring closure to this issue.

We appreciate everyone’s continued patience. Please know that we are working to resolve this as quickly as possible.


Oct. 1, 2020  As underwriter of the insurance policies issued in connection with Explorica tours from January 1, 2016 to April 30, 2019, Arch has assumed complete control over claims handling from Trip Mate in order to ensure the proper adjudication of claims as quickly as possible.

Arch has a thorough review process and places priority on the fair resolution of claims once all required documentation is received.

Arch is contacting all Arch policyholders who have filed a claim in connection with an Explorica tour. Policyholders can also contact Arch at

We recognize this has been a frustrating process for the individuals who purchased trip insurance and appreciate everyone’s patience as we work toward resolving the claims.