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ACGL $95.57 -0.12 (-0.13%)

Disability Claims Management

Arch Insurance Company adjudicates disability claims in four business days or less. Arch Insurance Company adheres to a proactive claims handling program in order to achieve cost efficient, superior results. Our claims professionals have extensive experience handling short term Disability losses and are dedicated to providing customized, responsive customer service to each insured. Partnership with our insured is the cornerstone of the Arch claim handling philosophy.

Arch adheres to strict durational guidelines when adjudicating clams. When claims exceed normal durations, Arch works with the treating physician to determine the medical justification for extension of disability. Our objective is to manage claims to promote return to work when a physician recommends that action.

Report a disability claim

New York

To report a New York Disability claim, download and complete the DB-450 claim form. This form is completed by the employee (claimant), employer and the physician that is declaring the disability. Mail, fax or email the completed form to:

Disability Claims

Arch Insurance Company c/o Administrative Concepts, Inc
PO Box #C1024
Southeastern, PA 19398-1024
Phone: 877-369-0979 fax: 610-977-3216
Email: archdbl@visit-aci.com

New Jersey

To report a New Jersey Disability claim, download and complete the NJ-TDB claim form. This form is completed by the employee (claimant), employer and the physician that is declaring the disability. Mail, fax or email the completed form to:

Disability Claims

Arch Insurance Company c/o Administrative Concepts, Inc
PO Box #C1024
Southeastern, PA 19398-1024
Phone: 877-369-0979 fax: 610-977-3216

Email: archdbl@visit-aci.com


Short Term Disability

To report a Short Term Disability Claim, download and complete the STD claim form. This form is completed by the employee (claimant), employer and the physician that is declaring the disability. Mail, fax or email the completed form to:

Disability Claims

Arch Insurance Company c/o Administrative Concepts, Inc
PO Box #C1024
Southeastern, PA 19398-1024
Phone: 877-369-0979 fax: 610-977-3216

Email: archdbl@visit-aci.com