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ACGL $32.75 0.56 (1.74%)

united states

Arch offers a customer-focused approach to claims management that delivers quick and efficient resolution of your claims needs. We coordinate our highly skilled personnel, technological innovations and specialty areas of expertise to create valuable services for our clients.

We maintain industry-leading loss cost management capabilities including:

  • Litigation Management
  • Special Investigations Unit
  • Recovery Operations
  • Patented Suspense Paid Loss Ledger (SPLL) system to assure cost-effective claims management when utilizing our TPA Partners

Our model is designed to handle the full spectrum of possible claim types, from small to large, simple to complex. By applying our innovative product line claims specialization approach, we can ensure that the right level of expertise is deployed, each and every time.

Please refer to the following contact information to report or follow up on a claim:

How to Report or Follow Up on a Claim

Claims to Arch Insurance Group can be submitted in three ways:

By mail:
Arch Insurance Group Claims Department
P.O. Box 542033
Omaha, NE 68154

By email: claims@archinsurance.com

By fax: 1 866 266 3630

Download a Claim or Incident Reporting Form

Claims are not accepted by phone, but Customer Service representatives are available to provide claim receipt verification, claim status, submission procedures and direct contact information.
Call 1 877 688 ARCH (2724)

Loss Run Requests

For producers and customers eligible to receive summary loss information about your account, please submit your request, which includes the Arch policy numbers and is formatted on company letterhead:

By mail:
Arch Insurance Group Claims Department
P.O. Box 542033
Omaha, NE 68154

By email: claims@archinsurance.com

By fax: 1 866 266 3630